Information and Advice
Treatments bookings can be made by calling us directly, emailing us or online.
If you are unsure of the best treatment for you, our highly skilled therapists will be delighted to advise you. We recommend you arrive 10 minutes early for your first treatment to complete a compulsory medical questionnaire we ask that you spend a few moments completing this form with as much detail as possible so that we can ensure you get the very best treatment to suit your requirements.
What To Expect At You First Visit
On your first visit to Beauty Matters you will be asked to fill out a Beauty Matters consultation card. This is a confidential document and allows us to make an informed decision about your suitability for treatment. Please spend a few moments completing this form with as much detail as possible so that we can offer you the best possible treatment.
To ensure that completing a medical card does not affect your treatment time, we would advise you to arrive approximately 10 minutes early for your first appointment with us.
On your first visit to Beauty Matters, you will be offered your own personal Beauty Matters Treatcard. The Treatcard is assigned to your Beauty Matters profile and can be used to collect treat points whenever you purchase a treatment, gift voucher or products. Please remember to bring your Treatcard along with you to your appointments so that we can scan it after every visit and add your points to your profile. As your points build up you will earn FREE treatments.
The salon has wheelchair access. Please let us know if you need to use this access prior to your visit.
We will do our utmost to ensure you receive your full treatment time, however it may in some cases be necessary to shorten your treatment time.
Medications or Procedures
Some medications or procedures can cause sensitivity to the skin and therefore may prevent planned treatments from being carried out. We will always try our best to find an alternative treatment when possible but if you feel that your medication or procedure may restrict your treatment, please call us prior to your treatment and we will be happy to advise you further.
Removal, Rebalances and Infills
Due to the safeguarding of our clients and therapists Beauty Matters can only infill, rebalance or remove nails and lashes that have been applied in Beauty Matters salons. Please contact us if you require further information.
Our gift vouchers are available for treatments or monetary values. They give the ideal solution for a special occasion, birthday, anniversary, thank you or a special little treat. More information.
All our prices include VAT at 20%
Our Cancellation Policy
We kindly request 24 hours notice to cancel or re-schedule your appointment or regrettably a cancellation charge of 50% of the full treatment cost will apply. Regrettably full charges will be imposed for no shows.
Beauty Matters have a small parking area for clients to the front of the salon.
(We recommend that your rear wheels do not infringe on the pavement as this may result in a parking penalty from the traffic warden). There are numerous FREE car parks just off the main street too.
Please be aware that the car parks do get very busy at peak times.